FAQ

What is ZEVIN shipping policy ?
 
At Zevin shoes online, we aim to deliver your order to you within 2 -3 working days, from the day you receive the Order Shipped email notification. The delivery time estimate depends on the availability of the items at the warehouse, our courier partners' dispatching schedules and routing, as well as traffic and weather conditions. For the shipping we are partner with TIKI and JNE for local shipping and EMS for international shipping.
 
Can I still change my address, or cancel my order, after the order is confirmed?
 
If you have realized an error in your order or changed your mind shortly after placing your order, please contact our Customer Service at +62857 195 27260  (Monday to Friday, 8:30am – 4:30pm and Saturday 8:30 AM – 12:00 PM) or reach us customer@zevinshoes.com  and we will try to modify your order accordingly.
 
If more than one hours have passed, chances are good that your order is ready to be shipped! In either case, please give us a call for further assistance as soon as possible
 

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